User Support

MedMemory user support options are numerous. Assistance is available by Phone, Email, Chat, Online Meetings, and Online Conferencing to help you make the most out of your personal health record.

Contact Information:

Phone:  1.888.633.6679 toll free

Activation/Registration Issues:  register@medmemory.com
 
Manufacturing Related Questions:  manufacturing@medmemory.com
 
Partnership Opportunities:  sales@medmemory.com
 
Technical Support:  support@medmemory.com

Sales Support:  sales@medmemory.com
 
Shipping Questions:  shipping@medmemory.com

Customer Support and Concierge Services:

We are available by phone to answer all of our questions.  All of our operators are US based.  We are happy to give simple pointers on making your personal health record effortless to use.  Feel free to call us anytime at 1-888-633-6679 toll free.  MedMemory personelle include Physicians (MDs), people with an understanding of simplifying technology, and Pharmacists (PharmD).

Email Based Support:

You can always email us challenges that are semi-urgent to routine.  We will answer all questions within 24 hours.  Feel free to contact us at sales@medmemory.com or support@medmemory.com.

Online Chat, Online ScreenSharing, and Online Conferencing:

Customer Support Representative has Online Screensharing Capability and can form an online meeting with you to guide you through all your challenges!  Arrange for an online, screensharing, or online conferencing via phone or email.

Online Database of Help and Usage Instructions

This online database is regularly upadated to include all questions that are routinely asked.  This is of course available 24 hours/day and 7 days/week.  Click here for our online database of Help & Usage Instructions.

Online Database of Frequently asked Questions

This online database is regularly upadated to include all questions that are routinely asked.  This is of course available 24 hours/day and 7 days/week.  Click here for our online database of FAQS.
 

Medical Document Scanning Service:

MedMemory now offers advance medical document scanning support and assistance.  Visit our Medical Document Scanning Service page for more information. Medmemory now offer 100% FREE assistance with loading of medical information when received by fax or in digital format!